Educational institutes across the globe have become hi-tech now. The need for the same arises due to the overwhelming expectations of the students worldwide.
Unlike past, the education has now become more interactive and multi-dimensional. Students also expect an institute to offer them with all the latest facility and amenities.
Earlier, only books were a necessary parameter to gain knowledge but now technology is equally important for that purpose. High tuition fees hardly matter these days.
Desirous students and candidates are ever ready to pay the far higher price to accumulate quality education. The recent consumer survey has also stated this very fact. It claimed that 80% of the customers prefer paying high prices for better products and services.
1) Swift Application Process: Most colleges initiate the online admissions, and examination processes these days.
It creates a liability for them to ensure faster processing of the same immediately. Any flip-flop in this regard means candidates might shift to another college.
The 2017 survey on consumer behavior says that 90% of the customers stop doing business with a firm because of poor and delayed customer support services.
Therefore, the institute must have swifter application validation process.
2) Live Website with All Relevant Information: Candidates seriously want their college’s website to be live, interactive and up to date. An institute should never delay updating the same, or else it might infuriate the students more.
Non-up gradation of a website with relevant and latest information could seriously indicate the lackadaisical attitude, which the institute must avoid doing.
A “Student Zone” section within the site can be a delightful experience for users to get all necessary info at the same place.
3) Possible Career Options and Counseling: A College should also organize regular counseling sessions for its students.
This will act as a revelation for the numerous students who are not clear about their immediate career goals. Likewise, the website should also clearly mention what career opportunities are available after pursuing a certain course.
4) Enhanced Infrastructure Facility at College Campus: Apart from the quality of education, students also want superior infrastructure facility on a college campus.
This includes accommodation, hostel facilities with all modern amenities, latest technological gadgets, good and safe food and private coaching facility, etc.
5) Relevant Courses in Sync with the time: It tops the priority of student’s expectations. Whether the student is pursuing engineering or biotechnology, outdated syllabus and pedagogy is a strict no-no.
As far as possible, the learning firm should impart the necessary education to the students as per the most-recent syllabus and teaching methods.
The 2015 survey on education has found that 75% of the candidates are likely to take admission to a college that imparts the latest knowledge and practical training to candidates as per the industry trends.
Case Study
The newly launched biotechnology institute was in search of students. It has recently renovated its office installing the latest call center software in the process. However, the task of enrolling new students was becoming extremely difficult due to low publicity.
Soon, the college launched a massive promotional campaign to enhance student’s interest in the institute.
The college principal launched a 24-hour toll-free number using the best call center software, especially for student’s admission-related queries.
Everything was difficult initially, but the support staff and proper guidance by the principal did the trick.
The college also started offering free books and laptops to every student that ignited a further positive response from them. The organization also installed high-quality call center solutions with necessary software patches for data storage and analysis.
Gradually, students found this new “abode of learning” a perfect place to continue their higher education. The campus was fully Wi-Fi zone, so students did not need to pay anything as internet charge.
The faculty of the respective discipline personally responded to the students’ queries using the apt call center software solutions. The college earned a surplus of around 27% in comparison to its last month’s earning.
The integration of the system server with advanced and secured online call center software ensured further data protection and safety from data breach and remote hacking. Students could now easily access to online library and resources of the institute as per their need.
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