The impact of technology on any business is huge and positive. In fact, a number of works that 10 persons used to do earlier – now a single computer does as much work.
The size of the business organization hardly matters these days, as technology is becoming indispensable everywhere.
All business enterprises have to think more about accelerating their technological infrastructure and improving the overall efficiency and productivity of their business operations.
Especially, in educational institutes, technology plays a key role. Students need to use laptops almost frequently for studying and research purposes.
1) Communication With Confidence: It is important to understand that many companies and educational firms don’t have live websites.
Therefore, creating massive awareness in this regard is essential. According to a recent study, only 53% of the firms have a dedicated website for users.
2) Excellent Business Operations: Technology is important for following the firm’s cost-cutting measure. In educational institutes, technology is all-pervasive.
Starting from storage of student’s data into the system to check their online assessment and progress, most of the major student-related activities go through the system for greater transparency and effectiveness.
3) Superior Support Services: It is only by using the appropriate form of technological tools and calling devices that an educational firm can hope to give a massive impetus to its student support devices.
According to 2016 survey on student behavior, 83% of the students usually belong to 18-34 age bracket, and they are mostly impatient.
Therefore, an educational firm has to look into this matter too. The firm should make an effort to resolve student’s queries immediately without any hassle.
4) Data Safety and Security: These days, alongside the benefits of technology, its disadvantages, and worrisome effects have arisen as well. Now, most firms have to deal with the hacking and data breach threats on a regular basis.
All technological tools should be advanced and latest to provide data security to the organization. All sensitive data should be password protected too.
5) Timely Website Administration: A website is a window to an organization. Be it an educational institute or any other firm, having a live and attractive website with informative content and high-resolution photographs is the need of the hour.
By offering a live chat option on the site, it becomes more customers friendly.
According to a survey, around 66% of the educational institutes are hi-tech and fully integrated with the online mechanism.
It’s high time now for the rest of the schools and colleges to become hi-tech as well. Otherwise, it will be difficult for them to survive in this digital era.
Case Study
A private educational institute imparting MBA course to students was on the verge of becoming hi-tech.
It installed the high-quality call center software already in the system. However, with the rise in students, this particular tool was insufficient to resolve student’s queries or storing data.
The organization asked its IT head to accelerate the firm’s technological goals and ensure the integration of call center solutions into the network.
The IT head did exactly that. Initially, the inclusion of new technological devices and calling equipment in the system were little difficult for the employees to understand.
Since most staffs of the organization did not have enough idea about operating the best call center software, so the firm starting offering practical training to them.
It proved to be highly successful as the new staffs could now easily handle students’ queries in no time using those software tools.
In addition, the use of such advanced tools helped the firm record the entire conversation in a chronological manner for quality enhancement purposes. The employees also worked with the call center software solutions to speed up their student support activities.
Within a couple of months after installation of the advanced online call center software, the institute got an enormous response. Several new students took admission, and they were highly delighted by the institute’s technological advancement too.
The organization gave free books and Wi-Fi facility to students as part of its promotional campaigns. The highly qualified faculty and supportive staffs won the faith of the students instantly.
In the following month, the institute recorded a net profit of 34% in comparison to last month.
No comments:
Post a Comment