Many times, capacity gaps in education arise due to the non-controllable behavior of staffs and outer environment.
It indicates capacity gaps, which is necessary to tackle with available resources at the earliest. These gaps prevent a firm from accomplishing its goals effectively.
In its usual sense, capacity gaps refer to a significant disparity between the goals of an educational organization and its potential ability to achieve the same in no time. The nature of capacity gaps tends to vary from companies to companies.
It may occur in several spheres of the management, including fund-raising, program implementation and proper use of technology.
Here are a few simple tips to overcome the problems of capacity gaps in education.
1) The inevitability of Capacity Gaps and Correcting the Same: The fact of the matter is every organization faces capacity gaps in one way or other.
It might prove detrimental during client acquisition. Especially, in the educational firm, the scope of the capacity gap is very limited.
The 2017 survey on consumer behavior has claimed that around 70% of the students at any institute are within the age bracket of 18-35. Mostly, they are impatient.
Therefore, all schools and colleges need to provide applicable and effective technological infrastructure to assist them continuously and retain them.
2) Identify the Capacity Gaps: An entrepreneur has to identify the capacity gaps within his educational firm.
If another college is offering, better service and facility to students than it is the right time to analyze the limitation of one’s own institute.
According to one survey, 90% of the customers stop buying products from a firm because of poor services. An educational firm must ensure such things do not happen to it.
3) Training and Empowering Employees: It is high time for an educational institute to do the basic and needful if it fetches the poor response from the students.
The 2017 survey on higher education has quoted that around 85% of the students feel that they should get better online support and assistance in exchange for high tuition and admission fees.
It is an onus for the firm to appoint highly qualified faculty and empower the support staff with basic technical skills and data entry operation for effective office administration.
Meanwhile, the varsity should not only have well-educated and experienced faculty but also with ample administrative experience to handle student issues if requires during classroom lecturing.
4) Improve Communication and Frequent Chats: The use of obsolete technological devices in educational organizations is a strict no-no.
They do not live up to the expectation of the students and also process data and other office keeping a record in a very slow pace. It irritates the customers more. A varsity should always use high-quality devices for its student support division.
Case Study
A premier government-approved college was in its fourth year of operation. The first couple of years went well, but for the last couple of years, things got disturbed.
The opening up of so many institutes in the same vicinity increased the competition. The college installed the call center software already in the system for effective resolution of student-related issues.
The continuous dip in students’ interest in the college ignited a fresh debate on the matter. After much deliberation, the principal found several points of capacity gaps.
Instantly, the chairperson and board of directors ask the IT head to integrate the best call center software for better implementation of student support works.
Despite the installation of the advanced call center solutions and its corresponding integration with the systems and servers, capacity gaps still existed.
The chairperson found not just technology; the institute required a massive makeover. The firm then entrusted the student support division to its most skilled telecaller while removing several non-performing staffs.
The college started recording all communications between the telecallers and students in the call center software solutions for quality monitoring purposes. Employees also loved working with these calling devices for better efficacy.
All-in-one online call center software could be of immense help for effective resolution of customer’s problems and grievances. In addition, such tools have the capacity to work continuously 24-hours a day without any dip in its working capacity.
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