Considering the demand of the time, most educational institutes are now transforming their age-old system of knowledge dissemination. Highly sophisticated tools are in use these days for continuous online assistance to students.
Alongside technology, the risk of hacking has resurfaced too. So, it is imperative for educational firms to protect their systems from remote hacking and other data theft malpractices – much prevalent these days.
Apart from having a live website, an academic institute also needs to engage with the student to resolve their queries on time. Firms need to ensure data protection round the clock as well.
The latest research study has confirmed that around 30% the teaching institutes are at risk of hacking anytime.
1) Safeguarding Institute’s Data: It is extremely important for any educational institute to ensure the long-term safety of the stored data.
A new survey on market intelligence has found that consumers tend to avoid places and firms where they fear data theft or loss. A college should necessarily keep all-applicable devices fighting back the hacking threat in case of need 24x7.
2) Wider Use of Advanced Technological Devices: As part of enhancing the institute’s data security, an educational firm has to adopt holistic security approach to ensure astute data record and storage without any fuss.
There are some nagging and nefarious programming tools like malware, spyware, and Trojans, that remote users often use to hack into any institute’s software.
A college or school has to stay cautious from these things, or else they can destroy the technical apparatus of the firm.
3) Well-experienced IT team: The 2017 study on educational survey has found that 75% students tend to enroll at colleges that have a better technical support team.
During examination, they need round the clock online assistance or help from faculty. Often, in such situation, the entire system collapses.
Only, the efficient and qualified IT team can manage to avert such crisis before time and restore the system’s technical infrastructure back to normalcy.
Every institute should hire well capable and experienced staffs having immense knowledge of IT to resolve these unforeseen events.
4) Keep the Entire Educational Related Activities on Cyberspace: In order to offer better transparency and efficacy in an academic institute, it becomes paramount for the center to keep its entire educational program and other important documents within the server.
That is how a student can get access to similar things if needed only after getting a prior permission from the admin of the site.
Students can also download such information directly into their laptops for future reference. The 2016 survey claimed that 80% of the candidates stated they love to study their courses using latest technological gadgets.
Case Study
A premier college imparting advanced technical courses to students was in its fourth year of operation. It was government approved and enjoyed a lot of confidence of the students.
The principal of the institute installed the call center software within the system to resolve student-related problems on time.
However, from the last couple of years, the student’s faith in the institute got down. The principal was extremely worried when he noticed this new trend.
Soon, he realized that the technological advancement in the organization was not up to the mark. The principal then directed his IT team to computerize the entire educational infrastructure using the best call center software.
Initially, it was a big challenge for the IT head to resolve the issue at once. However, gradually, he automated the entire organization and linked the server to existing call center solutions for better coordination with students.
After a couple of months, students’ lost confidence was back. They were highly excited that the institute was taking all necessary steps to computerize the entire organization for the welfare of students only.
Moreover, the integration of the latest call center software solutions made the task of entering personal details online safer and secured.
It gave the much-needed impetus to the institute towards simplifying the complex students’ issues on the telephone itself putting experienced personnel on duty.
In the current era of fast-paced data processing and online transactions, the installation of the efficient and advanced online call center software in the process is extremely important to meet pupil’s expectations.
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