The faculty per student is the standard ratio to measure the efficiency of any academic institute in the world.
Astute resource planning is necessary to maintain the quality of the standard of the educational firm and offering the maximum satisfaction to students.
Professors, deans, and higher-education faculties usually take lecture classes to impart right skills to candidates.
Even sometimes, colleges invite visiting faculties to take classes. Ideally, the number of teachers per student should be optimum at any academic session.
1) Assessing Staff-Student Ratio: Frequent gauging of the staff-student ratio helps in the effective functioning of any school or college. The ratio measures the number of full-time academic employees to full time enrolled students at any given time in the year.
The recent survey on educational institutes has claimed that around 40% of the staffs at higher teaching organizations are simply non-performing or not as much efficient as they should be.
Therefore, every college should appoint the qualified and well capable staff only and retrench unnecessary employees as its cost-cutting measure.
2) Lower the Ration Better is the Efficacy: While calculating the student-academic staff ratio, the effort should be towards obtaining the lesser ratio.
It means if the ratio is 10:1, then for each student, 10 employees are working. Anything more than this could hint towards unproductive staff while anything lowering than this means that the institute is under staff.
When a firm is under staff, then the workers have to work overtime, and it reduces their capabilities and fruitful skills.
The 2016 consumer survey has claimed that around 75% of the consumers simply ignore a firm that lacks productive and capable staff.
3) Key Tools and Infrastructure: If firm wishes to continue its cost-cutting measure, then it has to continue making the office more adaptable to resolving student’s queries and problems on time.
One recent survey has claimed that technological devices now process more than 95% of the educational data and tools.
Therefore, the academic organization must have advanced technical infrastructure, and highly qualified IT Team to handle the same.
4) Planning, Accuracy and Disciplined: A teaching organization should ensure astute planning of educational goals with cent percent accuracy. No, impractical goals should be set that is impossible to accomplish.
In addition, a pool of disciplined workforce is required along with highly satisfied students to get an optimum “academic staff to student ratio” and accomplish the goal as well.
Students want hassle-free online assistance and consultancy services from time to time. They also want their queries to be resolved immediately without fail. By nature, they are impatient.
Case Study
An educational institute has a staff to the student ratio of 17:1. Many of the support staffs are incapable and less skilled. The call center software was already installed in the system for effective handling of student issues.
However, the organization was mainly anxious about the student’s unexcited response to the institute.
Due to the availability of many colleges and schools of higher education in the vicinity, very fewer students took admission to the institute last year. Lack of students’ enrollment forced the firm to retrench many staffs.
Shockingly, these staffs could not even handle the basic call center solutions during a live chat with customers.
The principal finally took the decision and removed 7 of his employees from the institute. The ratio of staff to students now arrived at 10:1, which was a good sign for the firm.
The immediate challenge for the firm was to win back the faith of the students. The firm also aptly followed its educational mission to accomplish the same in no time.
The institute soon announced scholarship facility for meritorious students to grab their attentions. In addition, the organization launched a 24-hour toll-free number to resolve student’s doubts using the best call center software in the process.
With fewer staffs and capable faculty members, the institute now performs exceedingly well. Last year, it has opened its international branch too, where overseas students are assisted using the advanced call center software solutions in the system.
In the educational sector, the use of the latest online call center software at school is imperative. Students definitely weigh the “response time” more while determining their choice of the center for higher education.
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