How To Manage Morale of the Staffs during Busy Days In Top 5 Ways

The holidays can be taxing days for the employees. It is a time of the year when a company has the potential to sell the maximum amount of goods to customers. 

However, it has been found that staff’s laxity during this time could lead to massive loss of opportunities. So, installation of the call center software within the process is recommended to ensure hassle-free communication with customers. 

According to the Forrester Research 2016, consumers spend $89 billion during the holiday season. So, it becomes extremely important for the firm to keep boosting the morale of the employees during those days. 

Every employer needs to work towards ensuring an enhanced level of productivity of the staff on holidays. 

1) Give Treats and Free Meals of Superior Quality: A recent survey on staff behavior has revealed that 60% of the employees feel highly delighted when they get free and quality meals at the office during recess.

It also serves as a nice way to remove excessive stress and have a tension-free lunch or dinner during holiday seasons. It certainly enhances the productivity of the staff. 

2) Recognize The Hard Work of Talents and Reward them: During the holiday seasons, your staffs are your workhorses. They put the extra effort, and serve the customer over time. Why don’t to offer them some incentive in the form of cash?

Such monetary incentives can range from $25 to $500 or more, strictly depending on your budget.

The 2017 survey on consumer behavior has revealed that 70% of the customers tend to buy a product more during the holiday seasons to grab those irresistible offers and discounts.

It makes the availability of right kind of sales staff during holiday seasons extremely important. So, every employee needs to give their full 200% efforts while dealing with consumers for selling or promoting their products. 

3) Flexible Working Hours: The primary reason why staffs want practical and adaptable working hours is that they wish to maintain an astute work-life balance.

However, considering the extremely busy marketing season during holidays, it is impossible for every employee to get adjustable working hours.

So, an employer should try to give them an adequate rest or break even at work so that they can refresh themselves well before dealing with the actual customers.

4) De-stress Your Staff and Being Human: Let your employees engage in any form of sports that they love as a part of your staff-welfare program.

Though it is impossible to turn your office into a stadium, yet offering them, free membership of nearby gyms and sports academy could be very helpful to distress their anxiety and tensions.

5) Create a Travel Plan Immediately After the Busy Season: An entrepreneur should also plan a holiday or weekend trip for the staff sometimes after the engaged season.

This is to be viewed as a part of “employee productivity enhancement process.” Everyone loves traveling, and employees work to their full potential when a travel plan is already scheduled. 

Case Study

A call center knows it well that holiday season is just a few days away. Yet, it didn't install the best call center software in the process.

Contact center representatives are worried because they had to work with worrisome and obsolete technology. 

One day, entire contact center staffs asked the owner to install the appropriate call center solutions for greater efficiency during live calls with customers.

The owner agreed, and it proved to be a very wonderful suggestion. 

In any other case, employees would find it extremely difficult to tackle the overwhelming calls from consumers, but the integration of the advanced call center software solutions in the system did the trick.

Employees were now highly delighted as they could easily convince customers to buy a particular company product without any fuss. 

A few weeks later, the call center received a flat increment of over 43% rise in customer’s pre-sales inquiries, and 24% rise in its profits. 

Also, the use of ultra-sophisticated online call center software accelerated the rate of sales conversion from random calls. The owner planned to take the employees for a holiday trip as part of the employee’s welfare program.