How To Improve Customer Services By Emerging Technologies

In the world of customer support services, consumers are the kings. All efforts should be directed towards ensuring astute customer services round the clock. 

For this very purpose, firms usually outsource their contact support works to well known telecalling consultancy firms using the latest call center software.

In the UK and other developed countries, service sector accounts for more than 70% of the nation’s total GDP. Obviously, in the domain of service sector, outstanding customer support is the need of the hour. 

Ideally, most of the companies outsource their customer services for the efficacious fulfillment of customer service objects. 

An experienced telecalling team install the Best Call Center Software in the system to offer astute support to the callers and the prospective clients while maintaining the basic calling etiquette and courtesy. 

1) Initiating Self-service: Every call center representative should aim at empowering the customers with correct services and messages. 

During a live chat with customers, a telecaller should try to instruct right information to the customers so that the latter could solve the simple errors by themselves. The latest statistics of the US state that around 65% of the Americans feel happy when they solve a problem without other’s help. 

2) Use of Artificial Intelligence: Soon, the companies will fully utilize the AI (Artificial Intelligence) in the customer service processes. It will accelerate the customer serving efficiency while negating any chance, even a zero percent error through the human intervention. 

3) Availing Real Time Communication: Initiating a real time chat or conversation with the customers is always a welcome indication. 

The recent consumer statistics have confirmed that more than 50% of the customers shift to competitor’s brand because of delayed customer services. For example; a company should offer the chat window on the home page of its official website 24x7. 

4) Omnichannel Support: The latest consumer survey has stated that around 89% of the customers prefer firms offering omnichannel support to the customers. 

Around 3.6 billion customers are likely to get their problems resolved via omnichannel support by 2018. SMS support, email messages, and social media constitute the fulcrum of omnichannel support – trending these days. 

5) Big Data Analysis: In the last few years, more and more companies are analyzing big data to improve customer services. 

By making a proper study of big data, a company can well prepare itself in advance, about what changes the company needs to bring in order to expedite its Call Center Solutions for contact center services. 

For example; Southwest Airlines makes use of the advanced big data to offer better service to its passengers on time without fail. 

6) Chatbots for Auto Reply: These days, chatbots are also used to give a whole new dimension to customer support services. Many times, a customer can directly register their complaints or grievances on the company’s social media accounts, which will be acknowledged by a chatbot for further assistance by the company’s sales team. 

Case Study

A newly launched software company started its operation with very limited resources and obsolete technological devices. The company somehow waited for three months for results, but it failed to get sales or any rise in consumer’s queries on its products. 

The company then launched an aggressive marketing campaign to popularize its products and services. However, it fetched poor responses. 

The company management then decided to go for outsourcing and office automation route. The first thing that the company did was to install the advanced Call Center Software Solutions within the system. 

The cutting-edged contact center software started yielding positive response from the day one. The telecallers were better equipped not to tackle the customers’ queries at ease only but they also successfully converted several random callers into the potential clients. 

In a nutshell, we can conclude here that considering the busy life schedule and advanced digitalization throughout the world, we can’t breathe in isolation. Every firm has to leverage the emerging technologies to augment their customer support works. 

The effective calling devices such as the Online Call Center Software helps telecallers chat with both national and international clients in a hassle-free manner without any network congestion or errors. With time, customer care services are also getting into its hi-tech mode.