How To Transform a Call Center Into Emergency Hotline at Institute In Top 5 Ways

School or colleges always have to make a provision for emergency number facility at their institutes. Such emergency numbers are essential in institute having a humongous number of students and staffs in it. 

It is neither feasible nor practical for the organization to launch and subsequently handle the emergency number, as it requires specialized skills for its management. Therefore, outsourcing the emergency hotline services to a call center is an apt decision. 

According to the latest survey, the hotline number of an educational sector managed by an experienced call center could generate 10 times the faster response than compared to another institute, where staff managed such functions.

The most interesting fact about a call center emergency service is its ability to manage the Police or law enforcement agencies, doctors, ambulance and fire fighters as and when necessary. 

1) Multiservice Options: By outsourcing emergency services to a call center, a firm is likely to get many benefits such as Phone support, email support and live chat round the clock.

According to the latest statistics published in the US’s leading educational journal, around 95% of the US colleges outsource their emergency functions to an experienced call center. 

2) Response Time: In case of any accident or mishap, the call center will have to act quicker. Faster the response time better will be the probability to save the students and people.

Accident never gives warning, so it is highly desirable that all institutes should consolidate their emergency functions via specialized call centers. 

3) Hotlines and Close Connection with the Government Department: Obviously, for any educational schools or colleges, it is definitely impossible to maintain a quick rapport with the government’s emergency department.

However, the call centers are expert in this field, and they maintain a close rapport with the government’s department. They always have an up-to-date telephone directory having the latest and relevant numbers of the concerned department.  

4) Inquiry Management: This is the most important work portfolio of a call center providing emergency services to the big-big institutes.

According to an estimate, around 93% of the call centers always outsource their emergency services to an expert contact center having ample experience in inquiry management skills during a crisis like situation. 

5) Practical Skills and Maturity: Not all persons can easily manage and control their emotions. However, call center employees are specially trained for it. They usually work with the cool mind and ensure that any emergencies are met instantly and with greater efficiency. 

Case Study

An educational institute launched a couple of years back is in its third year now. This college of higher education imparts education in some important subjects like management, biotechnology, social sciences and others.

The educational firm already installed the call center software in the process to handle students’ grievances on time. 

In fact, the institute also integrated the system infrastructure with necessary call center solutions to meet any future problems. Until now, the firm’s employees managed the call center operation. 

But the last year’s fire accident that led to the loss of so many important documents was a learning lesson for the firm. Though no case of injury or casualty was reported, yet the loss of so many documents on a single day was shocking in itself. 

Challenge

Initially, it was a big challenge for the educational firm to outsource its emergency services to a call center firm. But the institute proceeds with its decision and hired an expert telecalling firm for the purpose. They utilized the latest online call center software in the system. 

The firm integrated best call center software in the process to ensure that all data of the institute stay safe on an independent server.

Another benefit of outsourcing emergency services is the way the contact center easily manages such important works without any worry. They are expert and pioneers in this field. 

Solutions

With more and more students taking admissions in an institute, the outsourcing of emergency services is becoming more important than ever. 

In case of any mishap, including fire tragedy or short-circuit, it is the call center that informs all the necessary government departments about such untoward incidents utilizing the advanced call center software solutions in the process.