Retaining the finest talents, these days have become a primary task for any HR official and the management as well.
Especially, the realm of the education sector, retaining the highly qualified faculty and support staff is a herculean task as experienced personnel working in this sector tend to lookout for better opportunities.
No wonder, the latest survey on nation’s spending on educational sector demonstrates an interesting trend. The government of the respective nations’ funds around 80% of the institutes in the EU (European Union) region.
Definitely, employees of the private institute’s tend to leave the job and directly apply for government jobs instead. It is indeed a big challenge for the private educational institutes to retain best talents.
1) Astute Leadership from the Top Management: The top management has to be visionary and farsighted.
The management has to show the ample amount of leadership starting from the appointment of staff to ensure their proper working in accordance with the institute’s requirement.
The principal, director and other board of directors have to be supportive and cooperative to retain the best talent in the institute.
2) Well-Defined Career Growth: Career growth and promotions are the two necessary factors to allure staffs to stay with the company.
Timescale promotion and some sort of “incentive” should be there to retain the best talents and their interest towards working within the institute.
As per the latest survey, 20% of the total educational firms in EU are private. Therefore, competitions are extremely tight within these institutes regarding the acquisition of the best talents.
3) Creativity at Workplace: Be it the faculty or support staff, the top management should allow a space for enormous creativity at the workplace. Higher the level of creativity at a workplace better will be the scope for talent retention.
Creativity acts as an ego satisfaction for the staffs letting them do their works in a more skillful and productive manner. Such things also develop creative thinking attitude among the employees.
4) Independent Thinking and Autonomy in Decision Making: The employees of an educational organization should think independently before taking any important decisions.
Independent decision-making ability makes them feel part of the organization more as they do not have to rush to the board of the directors to take prior permission for relevant decisions relating to their departments.
5) Timely Salary and Recognition Rewards: Old employees of an organization deserve some rewards and recognition for their loyalty. A recent survey on employees’ behavior has revealed that 80% of the workers and staffs expect something from the firm in return for their continued association and loyalty.
This something can be “monetary incentive” or even “non-monetary” ones too in the form of rewards, special recognition, surprise promotion, and trophies.
Case Study
An educational firm imparting MBA and Biotechnology training courses to students was facing some tough times now. Though, the institute started its operation three years back, a shortage of staffs seriously affecting the firm.
The organization also installed the latest call center software for effective handling of student’s calls. However, now the first priority of the firm was to appoint new staffs and ensure their long-term commitment with the firm.
It was a big task before the management. The board of directors collectively took a decision to hike the payment of their present staffs and appoint highly skilled candidates with better payment rate.
The management also decided to install the best call center software to make the task of support staffs easier.
The support staffs were delighted to see the use of apt call center solutions in the office. In addition, the new staffs were happy to see the utilization of so many advanced calling tools and devices within the system.
Only by integrating the server with the appropriate online call center software an educational firm can stay safe from data theft, hacking, and data loss. Such tools also promote apt student support programs.
The use of high-quality call center software solutions is extremely important at schools and colleges considering the sensitivity of the education sector.
These days, the faculty loves the idea of “student” interaction program held once a week for every two hours to remove their study-related confusions.
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