How To Grow Your Business Manifold With Efficient After Sale Service

This is an era of plastic money as most of the customers find it extremely easier to process their monetary transaction by the way of email and telephone. These days, the entire credit or debit card processing goes more smoothly with the appropriate call center software in the system. 

The recent statistics have confirmed that 5 out of 7 transactions take place through merchant services these days. However, considering the rampant competitions between the merchants, it could be a difficult task to convince dealers to buy merchant services from your firm over the phone and email. 

1) Appropriate Rate: No matter, what everyone else claims, however, as a firm, you should never lower your credit card processing fees. Lowering the rate leads to a reduction in your profits too. So, you should never do that. Instead, you can justify your rate by improving your calling infrastructure and system using the Best Call Center Software. 

2) Finest Use of Social Media: The customer survey statistics have found that around 89% of the firms are able to retain their old customers by making the optimal use of social media. Be it Facebook, Instagram or LinkedIn, inform everybody about your merchant services selling the business at a compelling rate. 

3) Follow Up Properly: When you are dealing with the merchant services then you need to be little patient and hardworking. You have to take each lead carefully. Call your prospects at convenient timings using the Call Center Solutions for an uninterrupted and productive discussion.

The amicable and peaceful environment during the telephonic conversation often encourages the clients to accept the deal. As a routine, cold calling and random emailing your clients 4-5 times in a week are necessary before closing the deal.

4) Proper Physical Tools and Equipment: Selling merchant services over the telephone or email is a tricky task. If clients like your prompt service, then the business has a bright future. 

Contrarily, a delay in successful credit card processing could lead to a loss of trust of the merchants over your firm. It necessitates the use of the appropriate Call Center Software Solutions in the calling process for a smoother telephonic conversation with clients and managing their queries thereafter.

Apart from effective calling solutions, you may also need terminals, Ethernet cables, phone cords, routers, etc. Outstanding communication skills and super-fast internet connectivity are the two other important things necessary for the successful conduct of merchant selling services.

5) Keep Trying & Exploring: Cold calling is one of the easiest tricks to grow your business and get new clients. Cold calling is almost a necessity in today’s business all the time. Cold calling could not only fetch new clients for you, but it may also help you garner a lot of radio, the internet and TV publicity.  

Case Study

A call center was selling merchant services to its clients. The business started its operation a couple of years back. For the initial few months, everything was going smoothly as the company’s first target was to reach to most of the clients and business houses.

However, in the past six months, the company’s profit witnessed a continuous downward trend. The management decides to introspect and analyze what was going wrong. The directors called in a meet to resolve the crisis. 

Lack of response from the merchants created a lot of stress in the minds of the owners. Upon more inspection, the company found that major pain point of its business was the obsolete technology. The company instantly installed the best Online Call Center Software of India for its day-to-day operations.

Soon, the company started getting more inquiries and order for the merchant services. The foremost calling software ensures direct chit-chat with business houses without any fear of abrupt network errors. Also, the advanced software ensures no mistake during the credit and debit card processing stage.

In short, we can say that merchant selling service is something that is totally based upon efficiency. If dealers see that their credit card and debit card transactions are processed instantly with up to date and efficient after sale service without any fuss, then your business will grow manifold.