Course registration and student support services are a cumbersome task for any educational firm. Managing such amount of humongous big data and processing the same in a meaningful manner requires apt technology and skills.
As part of technology transformation, now the entire process of feeding data takes place via automatic route only.
Usually, every educational firm installs some sophisticated and latest devices through which they can feed the data inside the server.
According to the 2016 statistics on innovation in education, around 99% of the colleges and schools have already replaced the manual feeding of data by automated processes.
1) Registration Details: Every educational firm has to keep a complete record of registration details of each student. It is mandatory under the legal framework of any country.
Previously, institutes used to record such things in a long register manually but now the same is recorded in the firm’s server.
2) Online Payment of Tuition Fees: Gone are the days when students had to stand in queues to pay their tuition fees. Now, the same process goes through online transactions using Net Banking, Debit and Credit card.
According to 2017 surveys on electronic payment, around 87% of all online debit and credit-card transactions are completed within a fraction of a minute.
3) Online Course Registration: Online course registration of students makes the entire process simpler and flawless. After the registration of candidates for particular courses of their choices, the system generates a unique code to each of them bearing their individual enrolment numbers.
4) Automatic Attendance Sheet: Maintaining an attendance sheet is also important. However, it will be more effective only when managed electronically. These days, smart card technique has just evolved.
It means each student will have electronic smart cards like credit/debit card, and they have to swipe the same in a special machine inside the campus every time they come in or go out.
As of now, around 77% of the HR firms are using it for maintenance of official attendance of employees, but these days, even colleges are also using it for better administration and attendance maintenance.
5) Automatic Schedule Planner with Calendar: Each of the institutes has to create an automatic schedule planner and calendar.
Such electronic routine will help to alert the students about their upcoming exams, attendance percentage and approaching holidays. The benefit of such automatic calendar is that it directly sends SMS automatically to student’s registered mobile numbers on time.
Case Study
A new educational organization imparting necessary courses to students was inaugurated a few months back.
Though, the college was modern and believed in digitalizing student support division yet for some reasons the institute did not install advanced software apart from the existing call center software.
Gradually, with the rise in student’s enrolment ratio, it became increasingly difficult for the institute to keep a record of everything.
The demand of the time hints towards office automation and integrating the best call center software in the process. The institute exactly did the same, and its fortune changed since then.
Challenge
Initially, it was difficult to get right persons for the task. However, the IT department easily managed the latest call center solutions and its senior contact center representative for student support division.
They supervised the entire registration process of the new candidates using the appropriate online call center software in the process. Gradually, the office automation process started, and it gave positive signals too.
Solutions
The good news is the registration of lots of fresh candidates after integration of the appropriate calling devices and software tools in the organization.
The integration of the call center software solutions in the institute was an apt decision that paved the way for institute’s success.
Not only, students were happy, but they also saluted the educational organization for its efforts towards augmenting the quality of student support works.
In the following months, the firm recorded a net profit of around 27% as compared to its last year’s earning.
The institute also saw a 12% increase in its gross enrollment ratio from last year’s 7%, with a positive difference of 5% following an upward trend.
No comments:
Post a Comment